Zapier Integration
Bahasha for Zapier connects WhatsApp conversations and contacts to automated workflows without requiring users to create or share an API key. Each connection uses OAuth 2.0 and belongs to one Bahasha organization.
Your organization is responsible for recipient opt-in and WhatsApp policy compliance. Bahasha continues to enforce number ownership, approved templates, wallet charging, and customer-service-window rules.
What you can automate
Start a Zap from a new inbound message or a message delivery-status change.
React to WhatsApp eventsSend approved templates, free-form text, media, and create or update contacts.
Send WhatsApp messagesFind an exact contact by phone or email, with support for Find or Create.
Find contactsUnderstand permissions, token security, reconnection, and revocation.
Manage connectionsAvailable components
| Type | Components |
|---|---|
| Triggers | New WhatsApp Message Received; Message Status Updated |
| Messaging actions | Send Template Message; Send Freeform Message; Send Media Message |
| Contact actions | Create Contact; Update Contact |
| Search | Find Contact; Find or Create Contact |
Before you begin
- Connect at least one WhatsApp Business number to Bahasha.
- Make sure an organization owner or a user with Integrations: Manage is available to authorize Zapier.
- Have an approved template when sending outside the 24-hour customer-service window.
Continue with Getting Started to connect your first Bahasha account.
Starter workflows
- Send inbound WhatsApp messages to Slack, Google Sheets, or a CRM.
- Send an approved WhatsApp template when a new CRM lead is created.
- Alert a team channel when WhatsApp reports a failed delivery.
- Create or update a Bahasha contact from a form submission.